| P.Ç. 1 |
Has a basic level of knowledge in the field of Call Center Services. |
| P.Ç. 2 |
Has the ability to use the information he / she obtained in the field of Call Center Services in the decisions, applications and behaviors. |
| P.Ç. 3 |
He / she has the computer knowledge which can use the computer software developed in Call Center Services field. |
| P.Ç. 4 |
It is open to change and innovation. |
| P.Ç. 5 |
Knows the basic mathematical concepts and uses them in problem solving. |
| P.Ç. 6 |
He fulfills his duties and responsibilities. |
| P.Ç. 7 |
Takes responsibility as a team member for problems encountered in practice or unforeseen problems. |
| P.Ç. 8 |
Critically evaluates the acquired knowledge and skills. |
| P.Ç. 9 |
Indicates the continuity of the learning requirement. |
| P.Ç. 10 |
Be open to participation in programs for learning needs. |
| P.Ç. 11 |
Knowledge and skills related to the field of call center services, ideas and suggestions in writing and verbally to interested parties. |
| P.Ç. 12 |
Likely to help his colleagues. |
| P.Ç. 13 |
Call center services field required by the European computer operation licence with computer software at least at the basic level uses information and Communication Technologies. |
| P.Ç. 14 |
Know Atatürks principles and interests and protect them. |
| P.Ç. 15 |
Establish effective oral and written communication in Turkish. The opposite persuasion has the ability to. |
| P.Ç. 16 |
The European language portfolio A2 level General English in the field of call center services using track information. |
| P.Ç. 17 |
Organisation/institution, business and social ethical values, act accordingly. |
| P.Ç. 18 |
Our students, environmental protection has sufficient knowledge in matters of occupational health and safety. |