P.Ç. 1 Has a basic level of knowledge in the field of Call Center Services.
P.Ç. 2 Has the ability to use the information he / she obtained in the field of Call Center Services in the decisions, applications and behaviors.
P.Ç. 3 He / she has the computer knowledge which can use the computer software developed in Call Center Services field.
P.Ç. 4 It is open to change and innovation.
P.Ç. 5 Knows the basic mathematical concepts and uses them in problem solving.
P.Ç. 6 He fulfills his duties and responsibilities.
P.Ç. 7 Takes responsibility as a team member for problems encountered in practice or unforeseen problems.
P.Ç. 8 Critically evaluates the acquired knowledge and skills.
P.Ç. 9 Indicates the continuity of the learning requirement.
P.Ç. 10 Be open to participation in programs for learning needs.
P.Ç. 11 Knowledge and skills related to the field of call center services, ideas and suggestions in writing and verbally to interested parties.
P.Ç. 12 Likely to help his colleagues.
P.Ç. 13 Call center services field required by the European computer operation licence with computer software at least at the basic level uses information and Communication Technologies.
P.Ç. 14 Know Atatürks principles and interests and protect them.
P.Ç. 15 Establish effective oral and written communication in Turkish. The opposite persuasion has the ability to.
P.Ç. 16 The European language portfolio A2 level General English in the field of call center services using track information.
P.Ç. 17 Organisation/institution, business and social ethical values, act accordingly.
P.Ç. 18 Our students, environmental protection has sufficient knowledge in matters of occupational health and safety.